Terms and Conditions
Updated 24/6/2023
Please read prior to booking
Please read the below carefully. Upon booking or payment of deposit, you accept all terms and conditions on behalf of your party. It is your responsibility to ensure that the details contained on your confirmation documents are correct and any errors or discrepancies are to be brought to our attention within 48 hours of receipt of your confirmation documents.
3rd Party Website Bookings
For all bookings made on third party websites (eg Booking.com, Expedia, AirBnB etc) please refer to their website for details and updates on the Cancellation Policy that relates to your booking.
Direct Bookings
All direct bookings fall under our standard CANCELLATION POLICY which is contained in our Standard Terms and Conditions. The COVID-19 pandemic is categorised as a FORCE MAJEURE (FM) circumstance which is also part of our Standard Terms and Conditions.
Deposit Refunds
For Bookings made directly with the Eco village website or by phone receive 50% of the total tarrif of Individual Bookings, if cancelled prior to 30 days of booking arrival date.
Standard Terms & Conditions
Check-in/Check-out
Check-in time is between 2.00pm-5pm. Please note that late check-in may be pre-arranged but is subject to availability and is at the discretion of Management
Check-out time is 10am.
Bookings and Quotes
Bookings can be made online via ecovillage.com.au or by calling (07) 4068 7534. Reservations are subject to availability and the pricing given at the time of booking. Quoted prices are subject to change and are an estimate only until such time as a booking is made and deposit monies received.
Any request for specific villa numbers will be noted and provided wherever possible, however we reserve the right to change and/or move any reservation to another villa of equal size and accommodation or greater, should the need arise without notice to you.
Booking Deposit & Payment
To secure all bookings or if booked via a third party website, full payment is required at the time of booking. Eco Village accepts Visa & Mastercard. We do not accept American Express or Diners Club Cards. For deposit reservations, the balance of the full tariff is required 30 days prior to arrival.
The credit card supplied at the time of booking will be processed for the remaining balance payment.
Group Bookings
Bookings of 4 or more Villas are considered “group bookings” and must be made direct with the property and may be subject to additional conditions.
Group Bookings of 10 or more villas are not available unless all 17 villas are booked by the 1 group (“full bookings”).
Full bookings require a non-refundable 50% deposit at the time of booking, with the balance charged 60 days prior to arrival and are subject to additional costs and conditions.
Retreats & Group Bookings (Payments, Credits and Refunds)
Deposits are non-refundable
10% deposit at the time of booking
40% deposit at 60 days
Balance charged 30 days prior to arrival. (numbers confirmed and locked in)
– Peak/Premium Season
Deposits paid are made towards each room and these deposits are not transferable in peak periods.
e.g. if 10 rooms are booked and only 8 are needed, then 2 deposits are lost.
– Low Season
In the Low season, deposits may be transferred between rooms up to 30 days out. At the 30 Day mark, rooms are confirmed and deposits are used to calculate the balance.
General Rules
The shared BBQ area is for the use of all guests and large gatherings are limited to full bookings to ensure that all guests have equal access to the common areas.
Group bookings are subject to additional cleaning fees based on length of stay, which are at the discretion of management and advised at the time of booking.
Refunds or Credits will not be provided for any non-refundable portion of monies paid to Eco Village.
Date changes are not permitted within 60 days of the arrival date.
Group bookings are non-refundable and we strongly recommend that guests take out travel insurance, to cover unforeseen matters.
The credit card supplied at the time of booking will be processed for the remaining balance payment.
Security Deposit
A valid credit card is required as security on all bookings and this card will be charged for any items that fall under “additional charges”
Rates
All rates quoted on our website are per room, per night and for the number of guests stated on the booking. Minimum length of stay restrictions may apply during specific periods. Additional Adults & Children are charged at $20.00 per guest per night.
Additional Charges
Management reserves the right to charge guests for the following, but not limited to: unaccounted for minibar items, damage to property and equipment, breakages, lost keys, missing items, late departure, extra cleaning and unpaid expenses. Any additional charges will be automatically deducted from the credit card provided at the time of booking or the card that is provided as security after attempting to contact the credit card holder at least once prior to any deduction.
Cost of Additional Charges
Items damaged or removed will be charged “at cost”.
Additional Cleaning Fees: $50.00 per hour
Unless prearranged with management- Late Checkout – $50.00 per hour
Traces of Smoking in room: $500.00 plus additional costs of cleaning soft furnishings may be added if deemed necessary by management.
Cancellation Policy
Bookings can be cancelled or modified up to 30 days before your arrival however if the booking is cancelled within the 30 day period, 100% of the tariff is payable. 100% of the tariff also applied to no-shows.
Modifications and Cancellations are not permitted to promotional specials and 100% cancellation fees apply.
1 modification per booking is allowed.
Smoking
In the health interests of staff and other guests, smoking is strictly prohibited on site. If you wish to smoke, you must do so outside of the property.
Car Parking
Not all guest carparks can accommodate large or oversized vehicles. Please take note of carparking sizes prior to booking to ensure that your vehicle can fit in the allocated car park. You may be required to park off site if your vehicle protrudes from the provided area.
Early Departure
No refunds will be given for early departure
Number of Guests
At no time during your stay is the number of guests to exceed the number booked, unless prior approval has been given by management. The use of additional beds other than the number booked will incur an additional person tariff. Additional Adults & Children are charged in low season at $20.00 per guest per night if booked direct, or $30.00 per guest per night if booked through a third party website. Additional guest fees are seasonal, but are limited to $40 per guest per night. Infants under the age of 2 stay free if they are sleeping in a cot provided by the guest. Any infants or children under the age of 2 sleeping in beds, are subject to the additional guest charges.
Lost Keys
Unreturned keys will be charged to the credit card supplied . A charge of $30.00 will apply if a keys is lost.
Behaviour & Noise
Guests are required to be considerate of our neighbours and other guests and keep noise and nuisance to a minimum. Any anti-social behaviour will not be tolerated and may incur immediate eviction without refund. Noise in the common areas is to cease by 10pm and any excessive noise after 10pm may result in eviction. If a noise complaint is received, a first warning will be given but upon a second complaint, guests will be asked to leave without refund.
Guests are expected to share communal space and ensure any personal belongings are to be removed from the communal spaces, BBQ area and Kitchen in between use.
Breakages & Damage
Breakage and/or damage of furniture or furnishings must be reported to management immediately and management reserves the right to charge the guests credit card for any damage caused by a guest and/or a guests visitor. Furniture, fixtures and fittings are not to be altered or moved between villas. Any moved items may be regarded as missing and additional charges may be incurred if all items are not in their original location.
Liability & Insurance
You acknowledge that we are not responsible for nor do we provide cover for your personal belongings and we take no responsibility for any loss or damage to any personal property left on the premises and you agree that you will make no claim against us for any damage or loss to your personal property irrespective of how or where the loss or damage occurred.
We strongly recommend you purchase comprehensive travel insurance and suggest you consider including items, but not limited to, loss of money or property, damage, medical expenses and reimbursement of monies paid if travel is cancelled.
No Tenancy
You agree that irrespective of the length of your stay, no tenancy is created, nor any rights under the Landlord/Tenant Laws apply to your stay.
Force Majeure
You acknowledge that Eco Village will not be in breach or in any way liable to any party if it is prevented by complying with this agreement by reason of Act of God, act of Public enemy, Act of terrorism, war, earthquake, riot, explosion, third party event cancellations, compliance with any law or government restraint order, rule regulations, strike, lock out or other cause not reasonably within the control of Eco Village. and you agree not to make any claim in relation to same.
Privacy Policy
Eco Village is subject to the Privacy Principles of the Privacy Act 1988. Please refer to our Privacy Policy below for full details of how your information is used.
Governing Law
The Law of Queensland governs your use and occupation of the property during your reservation and you agree to submit to the exclusive jurisdiction of the Courts of Queensland.
Breach and Agreement
You agree that should you or any of your guests breach the terms and conditions:
-you will pay the total loss and damage suffered by us, as a result of such breach;
-you hereby authorise us to debit your credit card or apply your deposit monies against any loss or damage or additional charges;
-you acknowledge that we may evict you and/or your guests without notice.
Payment of Deposit or Full Payment constitutes acceptance of these terms and conditions and the terms and conditions are subject to change without notice.
Privacy Policy
1. We respect your privacy
1.1. Eco Village respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Eco Village will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1. Eco Village collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
4.1. Eco Village may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Eco Village may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Eco Village, www.ecovillage.com.au , its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. Eco Village is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at bookings@ittlepalms.com.au.
7.2. We reserve the right to refuse to provide you with information that we hold about 28th July 2019 you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to us. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Website
10.1. When you visit our website
When you come to our website (www.ecovillage.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
10.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Eco Village is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.